Shipping cost differs in three representations
details for the specialist
- Details
- Source: site, feed and Merchant. Period: synthetic snapshot. Status: confirmed consistency defect. Confidence: high. Coverage: four regions.
Interface status is a symptom, not a diagnosis. Site, schema, feed, Merchant and checkout are reconciled before blockers, risks and nonissues are named.
The store, products and statuses are synthetic. The report does not promise Google approval.
Readiness: not ready. Two verified consistency blockers require fixes and recheck.
Table: scroll horizontally to see every column.
| Metric | Value |
|---|---|
| products · 990 approved + 210 affected = 1,200 | 1,200 |
| manually sampled · all main groups | 40 |
| confirmed blockers · before re-review | 2 |
| verdict · not a Google score | not ready |
Each tile is one area we checked. Select it to open the finding.
First, what every later decision depends on.
The full plan is in the detailed review below.
Numbers and evidence for your marketer sit under “details”.
Table: scroll horizontally to see every column.
| Area | Finding | Evidence | Why it matters | What we do | Confidence | Decision | Details |
|---|---|---|---|---|---|---|---|
| site, feed and Merchant | Shipping cost differs in three representations | Two of four regions show different rules across site, feed and Merchant. | Buyer and Google see conflicting terms. A correct checkout does not remove the public mismatch. | The ecommerce manager, feed specialist and Merchant specialist align one shipping table. Acceptance: 4 / 4 regions match on site, feed, Merchant and mobile checkout. | high | Fix before review | Source: site, feed and Merchant. Period: synthetic snapshot. Status: confirmed consistency defect. Confidence: high. Coverage: four regions. |
| policy, product footer and Merchant | The return window is inconsistent | Policy and Merchant state different windows, while product pages omit return cost. | This is a testable consistency issue, not generic trust advice. | The business manager and legal lead confirm the actual terms. Acceptance: window, method, cost, refund timing and contact match and remain public. | high | Fix before review | Source: policy, product footer and Merchant. Period: snapshot. Status: confirmed content gap. Confidence: high. Coverage: all policy surfaces. |
| diagnostics, sample and manager input | The risk group needs proof, not an accusation | Price and brand claims look unusual, but no direct counterfeit evidence was found. | Low price does not prove violation; a legitimate sale is plausible. | The business manager verifies origin securely. Acceptance: keep or remove decision documented without PII or credentials in the report. | low | Investigate | Source: diagnostics, sample and manager input. Period: snapshot. Status: risk profile. Confidence: low. Coverage: 8 of 40 products. |
Limitations: Supplier authorization for one risk group is unavailable. That is uncertainty, not proof of violation.
Coverage: 40 of 1,200 products, all policy routes, checkout to payment and account diagnostics.
Sources:
Every table and calculation from the audit. Owners can skip it.
Table: scroll horizontally to see every column.
| What | Who | Result | Horizon |
|---|---|---|---|
| Close shipping and return blockers. | Ecommerce manager, feed specialist and Merchant specialist | Shipping rules match for 4 / 4 regions across site, feed, Merchant and mobile checkout. | 7 days |
| Recheck affected items and final render. | Merchant specialist | No verified blockers remain. | 30 days |
| Monitor feed drift and policy changes. | Merchant specialist | The monthly review leaves no unexplained feed or policy drift, and every change has an owner and timestamp. | 90 days |
Status: Readiness not ready
990 approved + 210 affected = 1,200 products. The decision rests on two open verified blockers, not a score.
Preserve checkout and approved items
Evidence: 990 / 1,200 products are approved and checkout reaches payment.
Decision: Do not create a new account, feed or domain. Make durable fixes and recheck.
Target state: The site, feed, Merchant, and mobile checkout show the same terms, with both blockers closed by evidence.
How we test: Local QA is followed by a 40-product control sample before resubmission.
When we roll back: If the control sample finds another mismatch, resubmission stops and the change returns to the source owner.
11 checks
The three decisions above give an executive summary. The complete review register below shows the checks behind those decisions.
This page shows 11 of 11 checks in the demonstration register. A client report also links each check to its source, accountable role, and working artifact.
Confirmed mismatches and acceptance criteria determine readiness, not a decorative score.
Table: scroll horizontally to see every column.
| Check | Priority | Decision | What we established | What we established |
|---|---|---|---|---|
| MC-01 | P0 | Align | Put delivery rules in one source table. | For two of four regions, the site, feed, and Merchant show different terms. |
| MC-02 | P0 | Align | Confirm the return period and cost. | The policy and Merchant conflict, while the product page does not explain the cost. |
| MC-03 | P1 | Verify | Match business name and legal details. | The site and Merchant should show the same data. |
| MC-04 | P1 | Verify | Reconcile price and stock for 40 products. | The sample covers all main groups and the mobile journey. |
| MC-05 | P1 | Investigate | Verify provenance for eight risk products. | Unusual pricing is a risk signal, not evidence of a violation. |
| MC-06 | P1 | Fix | Align GTIN, brand, and condition. | Identifiers are checked against the supplier source. |
| MC-07 | P2 | Protect | Do not create a new account or domain. | 990 products are approved; the blockers are local and fixable. |
| MC-08 | P2 | Verify | Run mobile checkout up to payment. | Price, delivery, and currency must match the feed. |
| MC-09 | P2 | Document | Record an accountable role and proof for every fix. | A re-review needs a reproducible artifact rather than a promise. |
| MC-10 | P2 | Resubmit | Request review after both blockers close. | Early submission does not remove the rejection cause. |
| MC-11 | P3 | Monitor | Reconcile policies and feed data after every change. | Readiness can regress after delivery, price, or catalog updates. |
Need to prepare a store for Merchant review?
We separate verified blockers from risks and verify fixes before the human decision.